How to Contact VIPKID

How to Contact VIPKID: Email, Phone, and More

(Last Updated On: May 26, 2020)

Whether you’re a new teacher, an aspiring teacher, or a veteran teacher with VIPKID, it’s always important to know how to get in contact with the company you work for (or will work for).

There are several ways to contact and communicate with VIPKID and I’ll talk about each option below.

How To Contact VIPKID

I started teaching with VIPKID at the beginning of 2018. Throughout my time with VIPKID, the ways to contact support have changed.

In my opinion, as the company has expanded, they are making it easier for teachers to contact HR, but it can still be confusing. Follow the suggestions below to get in contact with VIPKID.

VIPKID Contact Support

If you’re a current VIPKID teacher, this is for you. The easiest and quickest way to reach support is by submitting a ticket.

What’s a ticket, you might ask?

To me, it sounded like a foreign language. But in reality, submitting a ticket is just like sending an email, except that we are doing it through the VIPKID portal.

In my experience, you’re likely to get a quicker response if you submit a ticket through the portal than if you send a regular email.

How To Submit VIPKID Tickets

So let me teach you how to submit a ticket through the VIPKID portal. It’s quick and relatively easy.

First, locate the Support tab at the top of your dashboard.

How to Contact VIPKID

Once you’ve clicked on the Support tab, you’ll be brought to the Support Center. From here, find the Contact Support button. Click on this button.

How to Contact VIPKID

Next, you’ll be redirected to a page that allows you to fill out a form. This form will help the VIPKID staff understand your question or concern and send you to the right team.

Fill out the form to the best of your ability. If you don’t know exactly what category your question falls into, don’t worry. The VIPKID team does a good job of directing your query to the right hands.

How to Submit a Ticket

You’ll find responses to your tickets under the My Tickets button. If you see a highlighted number next to “My Tickets”, that means you have a support ticket open.

The best part about submitting a ticket is that you don’t need to monitor your ticket inbox. VIPKID will send you an email to let you know when you’ve received a response.

It’s important to know that you won’t get a response right away. It can take up to 24 hours to get an initial response. Usually, the first response you receive will say something along the lines of, “we’ve received your ticket and we are sending it to the correct team.”

Contact VIPKID Via Email

Not a VIPKID teacher yet? Still in the process of getting hired? This is for you.

If you have yet to sign your contract, the best way to contact VIPKID is through email.

You can contact VIPKID via email using this address: teachvip@vipkid.com.cn.

I want to state that in my experience, there have been times when I have emailed VIPKID with a question and they didn’t respond.

Overall, I think sending an email to VIPKID is a safe bet if you need to get in contact with them, however, I wanted to point out that there has been a time or two when they didn’t email me back.

If this happens to you, I recommend that you keep sending emails until you get a response.

You could also check out our extensive library and use the search function if you have a burning question: Mike & Laura Travel VIPKID Blog. We have worked really hard on our blog and resources and I can confidently say that there are very few VIPKID-related questions that we haven’t answered.

Can I Contact VIPKID By Phone?

As you begin the hiring process, I’m sure you’ll get a phone call or two from VIPKID. They’ll ask you about your progress and encourage you to complete the process as soon as you can.

Because of this phone interaction, most teachers believe that we can contact VIPKID by phone. Unfortunately and to the best of my knowledge, VIPKID does not have an open phone line for its teachers.

If you’re in desperate need to contact VIPKID, check out the options above.

How To Contact The Fireman During A Class

Sometimes it’s vital to contact VIPKID if you’re struggling during a lesson. Perhaps you can’t see the student or maybe your student can’t hear you. Maybe your student is misbehaving and you’ve exhausted all other attempts to keep them focused. This is when you should contact the VIPKID fireman.

VIPKID calls their classroom support staff “firemen” because they figuratively put out fires. During every class, you’ll have the option to contact the fireman if you need help with an in-class situation.

In order to contact the VIPKID fireman, look for the Help button at the top right corner of your lesson screen. Here, you’ll be able to select the issue that you’re facing, which could include “Can’t see the student”, “Student can’t see me”, “Student behavior issue”, and more.

Call the Fireman VIP

You will not be able to see the fireman when they come to your class, but they can see you, the student, and the issue. They will take separate actions to fix the problem and they will keep you updated via the messenger box.

On rare occasions, the fireman will show up to your class, assume everything is okay and delete your request for help. There have been times that the fireman continued to turn off my notification for help without asking me about the problem and it was extremely frustrating.

If that happens to you, my best advice is to report “Student Behavior Issue”. Using this option means that the fireman has to talk to you and ask you about the problem you are facing.

I realize that you might not have a student behavior issue, but if you’re having difficulty reaching the fireman, choose this option. That way you can explain your situation.

Need Additional Support?

In my opinion, the support team does a good job of answering all of the queries they receive, but sometimes the answers can be vague.

If you found that the VIPKID team didn’t answer your question sufficiently and you used my referral code to sign up with VIPKID, feel free to send me an email (laura@mikeandlauratravel.com) with your question or concern. That’s what I’m here to do!

If you didn’t sign up for VIPKID with my referral code, you can also send me an email; I’m open to helping everyone! I’ll do my best to answer as quickly as possible, but I do have to give priority to my referrals.

I can’t promise that I’ll be able to answer your question, but I can promise that I’ll give it my best shot based on my experience with this company. My goal is to always help fellow teachers succeed with VIPKID.

Note: I don’t work for VIPKID as anything other than a teacher. I do not have special powers with VIPKID and the only way I can reach them is through the above-mentioned options.

The Wrap-Up: How To Contact VIPKID

Knowing that you are able to contact your employer is a very important part of any job. I hope this guide helped you understand the best measures to contact VIPKID.

Want More On VIPKID?

Be sure to pick up my free guide, “How to Become a Highly Demanded Teacher with VIPKID”! Learn how to build your student base and how to fill up your teaching schedule with this extensive guide.

All I need is your name and email address and I’ll deliver the guide directly to your inbox!

BECOME A HIGHLY DEMANDED TEACHER WITH THIS SIMPLE GUIDE

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    2 Comments

    • Jennifer Lathrop

      I’m interviewing with VIPkid and have my second mock class is at 1:00 p.m. December 6th (tomorrow), but I do not have a referral teacher’s code. is it too late to use your code as my referring teacher? How do I go about that? I have a feeling having a mentor would be a good thing.

      • Laura Peters

        Hi Jennifer,

        Yes, unfortunately, it is too late to add me as your referring teacher, but if you have any questions, I’d be happy to answer them for you. You can always email me!

        Good luck!

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